| These terms do not supersede your statutory rights under the Sale of Goods Act, but are
designed to clarify the principles and procedures of how we operate. Placing an order
signifies that you agree to our terms and conditions of sale.
Plumson Limited reserves the right at any time to modify, alter, amend or update these terms and conditions, and you agree to be bound by such modifications, alterations, amendments or updates. Prices 1.1 The company reserves the right to alter prices at any time, without prior notice. Orders & Payment 2.1 Plumson Limited use Paypal, a well known and secure online payment method. Once payment has been authorized, BIOselect UK will send you an email confirming your order. 2.2 You will be notified within 2 working days, if any goods ordered are out of stock. 2.3 All orders are subject to acceptance and to availability of the goods ordered. Plumson Limited is entitled to refuse any order placed by you for any reason. Postage & Packaging 3.1 All orders will be sent using Royal Mail, and we aim to dispatch all goods within 3 working days. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. 3.2 When goods are in stock please allow 5-6 working days for delivery. If the goods are not in stock, we will give you an estimated time of delivery when you place the order. For Europe and Worldwide please allow 2 weeks for delivery. 3.3 Any time or date stated for delivery is an estimate only. Plumson Limited makes every effort to dispatch goods on time, but does not accept liability for failure to deliver within the stated time. 3.4 All parcels will need to be signed for, the customer must state a delivery address where someone will be present. In the event that no-one is available to sign for the goods, the carrier will leave notification of their delivery attempt with the necessary redelivery information. Postage & Packaging charges Royal mail Recorded or Special delivery £TBC Returns 5.1 If for any reason you are not happy with your BIOselect UK purchase, simply return the goods to Plumson Limited in the original condition, together with a completed returns form which can be found on the back of your invoice. 5.2 All goods must be returned to us within 7 days of delivery, to receive an exchange or refund (less postage and packaging). 5.3 Any goods received after the 7 day time limit, subject to goods being returned in mint condition and at the sole discretion of Plumson Limited, you will be offered an exchange or credit note for the value of the goods, which can be redeemed within 6 months. 5.4 For all returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered. 5.5 Any goods returned incomplete i.e, packaging missing, accessories missing etc. will not be replaced or refunded. 5.6 Please note that refunds will be made using the same method as the original payment. Faulty goods 6.1 If you receive goods that are faulty or not what you ordered, please contact us within 3 working days of delivery, and we will help you resolve any issues as quickly as possible. Damage & Loss in transit 7.1 Plumson Limited does not accept liability for any delays or damages once the goods have left us and are in possession of the carriers. 7.2 Goods should be inspected on receipt of delivery, and damages to be advised in writing within 3 working days of delivery, so that we can arrange replacement goods and start following up the carriers. 7.3 If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carriers. Cancellation 8.1 UK residents (only) may cancel their contract to purchase goods by formally notifying us within 7 working days of placing the order, provided that the goods are promptly returned to us in 'as sold' condition with packaging unopened and seals unbroken. 8.2 In the event of cancellation under this provision a full refund, including shipping costs, will be given within 30 days of our receipt of the returned goods. Governing law 9.1 Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction. Risk & Retention of title 10.1 Under normal circumstances, goods must be paid for prior to dispatch and the risk of loss, breakage and damage and all other risks shall pass to the customer when the goods have been dispatched. 10.2 Goods shall remain the property of Plumson Limited until payment in full has been received and cleared. In the event of any default in payment the company reserves the right to reclaim the goods concerned. Title of the goods does not pass to the customer until payment is received in full by Plumson Limited. Confidentiality 11.1 We take all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our 'mailing information' to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing. 11.2 Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organization and your credit card details are not divulged to us at any time. Copyright 12.1 All comment is copyright of Plumson Limited. All rights reserved. You may not reproduce, publish, transmit, distribute, display, modify, sell, or exploit in anyway, in whole or in part, any contents of the website, or any related software, catalogue, advertising or images for any purpose without the prior permission of Plumson Limited. Disclaimer 13.1 Due to the nature of the gemstones, variations may occur in shape and colour. 13.2 Please note that products and colours on our website are a guide only. All images, descriptive matter, specifications and advertising issued by Plumson Limited are issued for the sole purpose of giving an approximate idea of the goods. Contact Plumson Limited Unit 299B The Wenta Business Centre Colne Way Watford Herts WD24 7ND email@bioselectuk.com Telephone 0845 026 0182 |